Middle Market Spotlight: Meet Jacque Jaeger, Business Development Manager

We’re thrilled to feature Business Development Manager Jacque Jaeger in this installment of At-Bay’s Underwriter Spotlight Series. Jacque has an abundance of expertise from her more than 14 years in the insurance industry, including time at legacy carriers like Allstate and Liberty Mutual as well as insurtechs like Coalition. 

Jacque joined At-Bay* one year ago as a Business Development Manager based in Chicago, IL, to strengthen partnerships with brokers. She’s a true team player, which she attributes to her very large Samoan family and her years of playing and coaching volleyball. Jacque always leads with authenticity and humility — it’s no surprise that she excels at fostering meaningful connections, navigating challenges with clarity, and contributing to an open and collaborative workplace culture at At-Bay.

Keep reading for Jacque’s perspectives on the power of InsurSec, At-Bay’s underwriting capabilities, and good leadership.

1. What do you wish every broker knew about InsurSec?

InsurSec providers like At-Bay are uniquely positioned to navigate an ever-changing cyber landscape. While traditional carriers benefit from brand recognition, scale, and diversified product lines, they often struggle to respond quickly to shifts in the cyberthreat environment.

At At-Bay, cyber is not just another product — it’s our core focus. That’s why we heavily invest in understanding emerging threats, adapting to evolving tactics, and leveraging real-time threat intelligence. This agility allows us to rapidly adjust our underwriting strategies and support policyholders with expanded coverages and tools that go beyond the insurance policy itself.

Cyber insurance alone isn’t enough in today’s environment. That’s why At-Bay’s InsurSec approach complements coverage with proactive security solutions like virtual CISO services, employee training, and email-based fraud detection. It’s about building resilience for our policyholders and creating less cyber risk for everyone. 

2. What’s something you want brokers to know about At-Bay’s underwriting capabilities?

I believe there’s a bit of a misconception that insurtechs and InsurSec providers rely solely on technology to handle their underwriting. This is absolutely not true. 

There can be thousands of data points that need to be considered when underwriting a potential insured, and the external scanning technology we’ve developed at At-Bay allows us to see more of those data points that may not be included in the paper application we receive from brokers. 

This approach doesn’t replace our underwriters, but rather empowers them to make faster and more accurate decisions because they have a more comprehensive view of the risk. Insurance is still an industry built on people and relationships, and we have no plans to operate any differently with our brokers. 

3. What security controls should brokers recommend to clients for more favorable terms and coverage?

Carriers continue to prioritize core controls like segmented, offline, and regularly tested data backups (especially for ransomware resilience); security awareness training; and MFA (multi-factor authentication) — particularly on email, privileged access, and remote access points.

EDR (Endpoint Detection and Response) has become “the new MFA” on middle-market cyber applications — it’s expected. But EDR alone isn’t enough. The tool generates alerts, but without 24/7 monitoring and skilled analysis, threats can be missed. That’s why MDR (Managed Detection and Response) is now critical for clients without an in-house Security Operations Center. And because it’s so effective, especially at helping prevent and mitigate ransomware attacks, carriers can offer more favorable terms for businesses with this added protection. 

4. Who taught you what good leadership looks like — and how?

I remember starting a new job and feeling completely intimidated by the caliber of people around me. The person leading my onboarding had a resume that far outshone mine — from an Ivy League education to an executive-level career — but on my first day, he shared that he didn’t have experience in an area that I did, and he asked for my opinion. This simple moment reshaped how I defined leadership.

His question deepened rather than diminished his credibility. He led with quiet confidence, recognizing his own expertise while also valuing the skills and perspectives of those around him. He asked thoughtful questions, listened closely, and included voices from every corner of the organization. He was clear, kind, and empathetic while still pushing his team toward accountability and success. 

He also fostered a culture of transparency, where knowledge was shared freely and opportunities were accessible to anyone willing to learn. That one habit built alignment, trust, and a sense of shared ownership. From him, I learned that great leadership isn’t about having all the answers — it’s about creating space for others, staying curious, and leading with humility. That still shapes how I show up today.

5. What’s something that most people don’t know about you?

Most people know that I enjoy a fun night out singing karaoke, but they probably don’t know that I didn’t grow up singing in any trained or organized capacity. My siblings and I were more dancers than singers. 

Before my family moved to Utah, my oldest sister was part of a halau, a hula group, in Hawaii. In Utah, our parents continued to volunteer us to perform at many neighborhood luaus, church functions, and family events with full, custom-made traditional outfits. My sisters and I were always annoyed that we were forced to spend our weekends practicing, but in hindsight, I’m grateful for how it taught us to embrace and preserve our culture. 

About At-Bay

At-Bay is the InsurSec provider for the digital age. By combining world-class technology with industry-leading insurance, At-Bay was designed from the ground up to empower businesses of every size to meet cyber risk head on. At-Bay Insurance Services, LLC provides insurance protection and security prevention solutions to close to 40,000 businesses in the US, safeguarding up to $800B in collective business revenue, and offers coverage by admitted and non-admitted insurers for Cyber, Technology Errors & Omissions (Tech E&O), and Miscellaneous Professional Liability (MPL). The At-Bay Group also includes an active full-stack insurance company and a cybersecurity company. At-Bay Security offers proprietary cybersecurity solutions including At-Bay Stance Managed Detection & Response (MDR).

*At-Bay Insurance Services LLC is a wholly owned subsidiary of At-Bay, Inc.