Article
How Secure Is Your MSP? A Practical Guide for Evaluating Managed Service Providers
For many small and mid-sized businesses, your Managed Service Provider (MSP) is the frontline defense for your IT infrastructure and cybersecurity. But not all MSPs are created equal—and in today’s threat landscape, trusting blindly can leave your organization exposed.
We’ve created a comprehensive set of MSP Security Best Practices to help you ask the right questions and identify the gaps that could be putting your business at risk.
Not Just Promises—Proof
A quality MSP should be able to go beyond vague reassurances. They should provide real answers backed by visibility, reporting, and accountability. Can they show you that your endpoint protection is working? Are backups encrypted, tested, and protected from ransomware? Is multi-factor authentication (MFA) enforced everywhere it matters?
Our checklist lays out not just what to ask—but what the ideal answers should look like. We also highlight red-flag responses that signal outdated practices or poor risk management.
What You’ll Learn
By using our guide, you’ll be able to evaluate your MSP’s performance in key areas like:
- Endpoint Protection
- Vulnerability Management
- Backup and Disaster Recovery
- Access Control
- Network and Email Security
- Compliance & Documentation
The Questions You Ask Shape the Protection You Receive
Every business deserves an MSP that doesn’t just react to issues—but actively prevents them. Our guide empowers you to ask the critical questions that clarify what controls are actually in place, not just assumed.
Some MSPs still operate with outdated tools, inconsistent patching, and risky practices like shared admin credentials. These gaps may not be obvious—until there’s a breach.
This resource helps you spot the difference between an MSP that just “keeps the lights on” and one that protects your business with integrity and foresight.
Download the Free Buyer’s Guide
We’ve compiled these best practices into a clear, actionable checklist that you can use in your next MSP meeting or security review. It’s vendor-neutral, practical, and designed to help non-technical teams make informed decisions.
We’re Here to Help
If you’re unsure how to assess your MSP or interpret their answers, our team is available to guide you through. As part of At-Bay’s cyber risk and insurance services, we offer expert security reviews and actionable recommendations to strengthen your defenses—at no additional cost for policyholders.
